TagoAI Service
Each profile receives a monthly allowance of requests to the free model, shared by the Admin TagoAI features in that profile, and a second allowance of the same size reserved for AI Chat in TagoRUN.
A free model request is counted against the profile allowance when a user:
- Sends a message through TagoAI Chat.
- Generates or refines an AI Dashboard.
A message sent by a portal user through AI Chat in TagoRUN counts against the TagoRUN AI requests allowance instead. Portal traffic never consumes the Admin allowance, and the reverse.
Monthly free model allowance
| Plan | Admin requests per profile, per month | TagoRUN AI requests per profile, per month |
|---|---|---|
| Free | 10 | 10 |
| Starter | 50 | 50 |
| Scale | 150 | 150 |
Both allowances reset at the beginning of each calendar month in UTC. Unused requests do not carry over.
When the profile uses up one allowance, new requests to the free model from that surface are refused until it resets; the other allowance is unaffected. A portal user whose profile exhausted the TagoRUN allowance sees an error with the code RA07.
Other model paths remain available:
- TagoIO catalog models can run when the account has enough AI Credits and the profile is within its spend cap.
- Connected-provider models can run according to the provider's limits and billing.
TagoIO notifies the account by email and an Admin notification when a profile reaches 80%, 90%, and 100% of either monthly allowance.
Rate limits
Each monthly allowance limits the total number of free model requests from its surface in a calendar month. Separate rate limits can temporarily restrict how quickly requests are sent.
A profile can therefore receive a rate limit error even when free model requests remain. Wait briefly and send the request again.
Catalog models
Requests to TagoIO catalog models do not consume the free model allowance. They are charged by usage against the account's AI Credits.
A request is refused if the balance cannot cover it or the profile has reached its monthly spend cap. The free model remains available while the profile has free model requests remaining.
What you spend is reported in the AI usage statistics, by period, profile, and model.
Connected-provider models
Requests to models from a connected AI provider do not consume the free model allowance or AI Credits. The connected provider bills the usage directly.
The TagoIO free model remains available on these profiles and continues to use the monthly allowance.