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Using your own AI provider

By default, TagoAI runs on a model and provider selected by TagoIO. If you want direct control over which model handles your data — for compliance, cost, or model-preference reasons — you can connect your own provider to a profile.

AI Provider configuration under Profile Settings › Services

Where to configure it​

Go to Profile Settings → Services → AI Provider. The setting is per profile, so different profiles in your account can use different providers or stay on the TagoIO default.

Pick a provider from the Select Provider dropdown, enter the required credentials, and save. From that point on, TagoAI calls go through your account with that provider.

Supported providers​

You can choose from:

  • Use TagoIO default — TagoIO handles the model and provider. No configuration needed.
  • OpenAI
  • Anthropic
  • AWS Bedrock
  • Google Gemini
  • OpenRouter

Each provider asks for its own set of credentials (API key, region, account ID, and so on, depending on the service).

How your keys are stored​

Provider credentials are stored in TagoIO Secrets and encrypted at rest. They are only read when TagoAI needs to send a request and are not exposed through the Admin once saved.

Request limits and billing​

When a profile uses its own AI provider:

  • Requests go through your provider account and are billed by that provider directly.
  • The profile's TagoAI request limits do not apply — you manage rate limits and quotas with your provider.

When a profile uses Use TagoIO default, requests count against the monthly TagoAI limit included in the plan.

Switching back to the default​

To stop using your own provider, open the same settings page, select Use TagoIO default, and save. TagoAI will resume using the TagoIO-managed provider on the next request.